Solve Problems Effectively. Communicate them Confidently.
This practical course will help you build strong problem-solving and English skills to communicate your solutions to workplace challenges with confidence. You will learn how to ask the right questions, find root causes, come up with creative solutions, and communicate your decisions with confidence in English. This course helps you develop essential skills for professional environments to:
Develop Structured Problem-Solving Skills
- Identify and define problems, analyze causes and consequences
- Generate and evaluate solutions to make smart decisions
- Implement and monitor the best solutions
Build English Skills for Problem-Solving
- Express disagreement politely, negotiate compromises, and give constructive feedback
- Resolve customer complaints, mediate team conflicts, and make ethical decisions
- Communicate your solutions in meetings, negotiations, and presentations
Course Content at a Glance
- Introduction to Problem-Solving
- Identifying and Defining Problems
- Describing Causes and Consequences
- Generating and Evaluating Solutions
- Implementing and Monitoring Solutions
- Collaborative Problem-Solving in Teams
- Choosing the Best Solution
- Creative Problem-Solving
- Problem-Solving in Professional Contexts
- Flexibility in Problem-Solving
- Novice versus Expert Approach to Problem-Solving
- Problem-Solving Case Studies
What Makes This Course Different?
- Practical, not theoretical content: Structured problem-solving and English skills
- Balanced skills development: Reading, writing, listening, speaking, grammar, and vocabulary
- Course Duration: 12 weeks (approximately 48 – 60 instructional hours)
- Assessment: Pre-assessment, module-based tasks, and post-assessment
- Format: Online, with weekly trainer-led sessions
- Target CLB Level: 5 – 6